Claims Administration Services
Gerber NCS combines innovative technology and business process excellence to deliver timely, complete and accurate claims servicing outcomes.
Request a Consultation
Contact Gerber NCS today to request a consultation and review the many claim solutions we offer.
Why Choose GNCS?
- Improve customer satisfaction and policyholder retention
- Achieve significant severity cost and loss adjustment expense savings
Industry Leadership
Our businesses are leading providers of auto body repair, ADAS calibration, auto glass repair and technology-driven claims administration services. We are rapidly growing our national footprint with over 1,000 points of service at our trusted brands: Gerber National Claim Services (GNCS), Gerber Collision & Glass, Glass America and Mobile Auto Solutions.
Customer-Centric Service
Every day, we restore thousands of damaged vehicles to their pre-loss condition or better, leaving customers amazed by the quality and care we deliver. We’ve operationalized “WOW” and, as your strategic TPA partner, we promise to deliver a superior customer experience with a relentless focus on service quality, responsiveness and value.
Custom-Built Solutions
We work together to develop the TPA you need to achieve your business objectives. Our team integrates advanced technology to seamlessly plug into and improve existing platforms, building an accurate and efficient claims process that serves the needs of your business and policyholders. Our goal is to provide an easy-to-use TPA solution structured to deliver cost-optimizations.
Services and Features
- Competitive pricing programs
- Customizable technology, workflow, reporting and billing
- Customizable CSI programs
- Private-labeled programs
- High touch customizable service
- Specialized “Customer Care” programs
- Managed repair versus replacement ratios
- Full account management and support 24/7/365
- Service issues escalated to a dedicated account manager
- Audit all claims for accuracy, pricing and fraud protection
- Nationwide guarantee for as long as the insured or fleet owns the vehicle
- Managed member network with over 4,000 locations nationwide
- Our members are true partners – NO COST for them to join
- 100% member participation in program
- 98% CSI rating with clients and member partners